Clear and fair refund terms designed to protect both you and our business.
Understanding our digital service delivery
FindMyFarm provides a digital service that is delivered immediately upon completion of your information form. Once applications are sent to farms, the service is considered fully delivered.
We send professional job applications on your behalf to verified farms across Australia. Our service is complete when applications reach the farms in our database.
Important: We provide an outreach service, not employment placement. We do not guarantee responses from farms or job offers.
Valid reasons for requesting a refund
Applications not sent within 3 days due to technical failure on our end
Proven system errors preventing service delivery
Charged multiple times for the same order due to payment processing error
Documented evidence of service not meeting stated standards
When refunds cannot be provided
Lack of responses from farms (we cannot control farm hiring decisions)
Dissatisfaction with job offers received or farm working conditions
Change of mind after service delivery (applications already sent)
Personal circumstances changes (visa issues, travel plans, health reasons)
Step-by-step timeline from request to completion
When partial refunds are not available
Partial refunds are not available. Our service is delivered as a complete package, and all applications are sent simultaneously. Once the service delivery process begins, it cannot be partially reversed.
Steps if you disagree with our decision
Contact support@findmyfarm.com to request a review of the refund decision. Include your order number and additional evidence.
If unsatisfied with internal review, disputes may be escalated to relevant Australian consumer protection authorities.
Credit card chargebacks should only be used as a last resort after exhausting our internal dispute process.
Changes to this refund policy
We reserve the right to modify this refund policy with 30 days notice to customers. Changes will be posted on our website and communicated via email to active users.
Common refund scenarios and answers
Lack of responses from farms is not eligible for refund. We guarantee delivery of applications, not responses or job offers. Farm hiring decisions are beyond our control and depend on many factors including seasonality, labor needs, and applicant fit.
No, refunds are not available once applications are delivered. The service is considered complete when applications are sent to farms, regardless of whether you continue seeking farm work.
If applications are delayed beyond our 3-day guarantee due to technical issues on our end, you may be eligible for a refund. Contact us immediately if you experience delays.
The entire process typically takes 5-10 business days from request submission to funds appearing in your account. Reviews are conducted within 3-5 business days, and Stripe processing adds another 5-10 days.
Visa-related issues are not eligible for refunds as they fall outside our service scope. Our service delivers applications to farms; we cannot control immigration decisions or personal eligibility for work.
ABN: 12864173522
Our support team is here to help with any refund-related questions.
findmyfarm.au@gmail.comThis refund policy should be reviewed by a qualified Australian lawyer before implementation. Laws vary by jurisdiction, and professional legal advice is recommended to ensure compliance with all applicable consumer protection regulations.